Last updated: July 15, 2026
Xzva ships outdoor camping shelters to customers in the United States. This page sets out the practical timetable from payment approval to delivery, together with the steps to follow when a parcel needs attention.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
Orders authorized through PayPal are prepared in 1-3 Business Days, Monday-Friday. After carrier acceptance, the expected transit period is 7-13 Business Days, Monday-Friday. The resulting Total Estimated Delivery Time is 8-16 Business Days.
Weekends, public holidays, and carrier non-service days are outside the Business Days calculation. Address or payment verification can pause preparation until the requested information is confirmed. Our dispatch review matches the tent model and quantity to the order, checks that the listed components remain together, and confirms the label and outer carton before handoff.
SHIPPING COST
Free Shipping on all orders within the United States. No minimum purchase required. Standard Shipping is shown at checkout as $0.00 USD.
DELIVERY AREA
Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should provide a deliverable street address, postal code, apartment or unit details when applicable, and current contact information. If the carrier cannot serve an entered address, Xzva will seek clarification before shipment.
SHIPPING METHODS & COURIERS
Parcel dimensions, destination, and available service determine whether USPS, UPS, FedEx, DHL, or another established United States carrier handles the order. Large shelter packages may travel separately from another item in the same order without an added standard shipping charge.
ORDER TRACKING
After dispatch, the shipping confirmation email identifies the assigned carrier and tracking number. Customers can follow progress through the provided link or by entering the number on the carrier's official website.
A scan can take time to appear after handoff. If tracking stops updating, shows delivery at the wrong location, or reports damage, email info@xzva.shop with the order number and the available tracking or photographic evidence. We will review the carrier record and explain the next reasonable resolution step.
SHIPPING SUPPORT
Shipping questions are handled at info@xzva.shop or +61 468 299 540, Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).